An up-date of the Neteller and Moneybookers affair

Firstly I own everybody a follow up un the unfortunately experiences I had with a cyber break-in on both my Neteller and Moneybookers account.

It turned out that my private e-mail account – where I saved my information was hacked and through that they got login information to my e-wallets.

Even though I reacted pretty quickly they were able to empty both accounts. This was nothing less than a disaster since I just had transferred money from some of my accounts to these in order to withdraw.

However the treatment I got from the two sites were vastly different and the outcome likewise.

Firstly Neteller reacted promptly and very service minded and got the main part of the transfer stopped. After 14 days I had the money back in my account, and even though the couldn’t recoup everything from the transfer I got every cent back.

I can’t stress enough that I were very thankful and happy for that kind of treatment.

The same cannot be said about the people at Moneybookers.

The treated the whole affair very arrogantly and simply referred to their terms but saying they would do nothing about the illegal transfer – even though it was done to one of their own accountholders.

Luckily it was only a very minor amount – but the way the reacted has meant that I will never use them again and I encourage everybody to boycott this company and their services.